At Kesari Hut, we are committed to delivering your orders safely and on time. Since we deal in premium saffron, dry fruits, honey, spices, shilajit, herbs, and natural products, we follow careful packing and reliable shipping methods to maintain freshness and quality.
Please read our shipping policy before placing your order.
1. Order Processing Time
• Orders are processed within 1–2 working days after payment confirmation. • Orders placed on Sundays or holidays are processed on the next working day. • Bulk or custom orders may take additional processing time.
Once your order is packed and shipped, you will receive a tracking update via SMS, WhatsApp, or email.
2. Shipping Locations
Kesari Hut currently ships across India.
If your location is not serviceable by our courier partners, our team will contact you and arrange an alternative solution or issue a refund.
3. Delivery Time
Estimated delivery time after dispatch:
• Metro Cities: 3–5 working days • Other Cities & Towns: 4–7 working days • Remote Areas: 5–10 working days
Delivery time may vary due to weather conditions, courier delays, public holidays, or regional restrictions.
4. Shipping Charges
• Shipping charges are calculated at checkout based on location and order weight. • Free shipping offers may be available on selected orders or promotional periods.
Any applicable shipping fee will be clearly shown before payment.
5. Packaging Standards
At Kesari Hut, every order is packed carefully using secure and hygienic materials to maintain freshness and avoid damage during transit. Special care is taken for saffron, honey jars, and delicate dry fruits.
If your package appears damaged at delivery, please record an unboxing video and contact us immediately.
6. Order Tracking
Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email. You can track your shipment using the courier’s tracking link.
If you do not receive tracking details within 48 hours of dispatch, please contact us.
7. Delivery Attempts
Courier partners usually attempt delivery 2–3 times. If the order is returned due to:
• Incorrect address • Customer not available • Phone not reachable
Re-shipping charges may apply.
Please ensure your address and phone number are correct when placing an order.
8. Delays Beyond Our Control
Kesari Hut is not responsible for delays caused by:
• Weather conditions • Natural disasters • Courier service issues • Government restrictions or strikes
We will still try our best to help track and resolve your shipment.
9. Damaged or Missing Items
If you receive a damaged package, wrong product, or missing item:
• Contact us within 48 hours of delivery • Share photos or unboxing video • Provide your order number
We will review and arrange replacement or refund as per our Refund Policy.
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